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Shipping & Returns

How Fast Can I Get My Products?
How Are Goods Shipped?
Shipping Costs
Customs
Returns & Refunds


"Shipping from China is cheaper and faster than you think!"
  • You don't need to be an expert to start importing from China...
  • Just add the products you want to the shopping cart, hit "check out", and you'll see the shipping rates.
  • The goods are shipped from China direct to your doorstep. It's as safe and easy as anything!

How Fast Can I Get My Products?
  • The time from when you pay to the time when you (or your customer) receives the goods is different depending on the ship mode you select and destination you locate in. See below to find out details.

    UPS/USPS/EMS/TNT/FEDEX : normally 4-8 working days
    Hongkong Air Mail: Normally 10-20 working days
    Note: Hongkong Air Mail delivery parcel by post office of your country, In some city, post staff just leave a taking note in your PO Box,
  • Your wholesale electronics orders will be Quality Controlled, Packed, and Dispatched within 6 days of payment (usually faster).
  • If you need help tracking your delivery, or have concerns about a delivery time, we'll be on hand to answer your questions. Use the website Contact Us, and attaching your order number.
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How Are Goods Shipped To Me From China?
  • We'll ship your goods to you by air express courier.
  • The choice of courier varies according to country, but most countries currently have a choice of some or all of: DHL, FedEx, TNT, UPS and Hongkong Air Mail.. China EMS is also available for certain countries.
  • Small orders can be shipped very cheaply by Hongkong Air Mail. The option will appear automatically in the checkout if your goods weight is not too high.
  • For bulk orders we can also arrange to make the goods available at our warehouse for your own forwarder to collect, or we can offer good freight rates for bulk air shipment or sea freight.
  • In certain countries, courier packages are subject to abnormal delays due to Customs inspection. In these cases we also offer a special China Express Air Mail service for no extra charge. Please enquire if you believe this applies to your country.
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Shipping Costs
  • All our shipping fees are calculated automatically according to either the actual kg weight of the goods or the goods' dimensions, plus the delivery location.
  • The Air Waybill (formal shipping document) that accompanies your goods may show a kg weight that is less than the shipping band that you paid for. This happens when the item is light but bulky, so the shipping band is calculated by dimensions, not actual weight.
  • The prices depend on the different rates of the shipping companies and are subject to change without notice. We're constantly working on lowering the shipping prices for you though!
  • All orders must be fully paid in advance, including shipping. Shipping charges are not refundable except in cases of wrong delivery.
  • If a delivery is confirmed lost, stolen, or damaged before receipt, we will work with the courier directly to obtain information, and arrange a refund or re-delivery at no further expense to you.
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Worldwide Shipping and Legality
  • We offer shipping worldwide to almost all locations on the planet. (We reserve the right to cancel and refund orders at our discretion, for example where shipping to a remote area is not feasible for any reason.)
  • Please note that you are responsible for finding out in advance about the legality of importing your ordered items in your country - and about the legalities of importing goods into your country per se. We are not responsible for confiscated items by your local authorities or any associated costs incurred. Please read the full small print below!
  • Customs clearance is undertaken by the courier in the delivery destination country (and in certain cases, in the en-route country). You must be available for contact by them, in the event of any query or clearance confirmation. You are responsible for knowing the regulations in your delivery country before placing your order.
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Returns and Refunds
  • All our products come with warranty.
  • This means if there is a quality defect that causes the device to be unacceptable for sale or unusable during the Waranty period after dispatch from our warehouse, we will accept a return and either repair the item, replace the item with an identical new item, replace the item with an equivalent item that you accept, or offer credit or a refund.
  • If you experience any problem with a product bought from ecigchina, contact us first and we will do our best to advise you.
  • Any returns must be discussed with ecigchina Customer Support in advance, and authorized so they are sent with the correct paperwork.
  • All returned products must be sent together with the original packaging and accessories unless an exception is agreed in advance.
  • In the event of any returned goods where you are requesting a repair / replacement / refund under the warranty, your shipping costs returning the products to the ecigchina warehouse in China are payable by you, and cannot be compensated by ecigchina.
  • Physical damage to a product caused by the user invalidates the warranty. Opening products up, e.g. to repair or modify components, invalidates the warranty. Flashing the firmware or using non-approved software invalidates the warranty.
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